RETURNS + EXCHANGES
Refunds (if applicable)
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
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If you wish to return a product due to any reason, please carefully read the information below before heading to our contact page and lodging a return.To be eligible for a return, it must be lodged within 30 days of your order date. Shipment of the goods back to our address will be at cost to the customer. Our team will inspect the item(s) upon arrival for any damage to the products, where we will either approve or reject the return request. In the case of denial, the item(s) will be sent back to the customer. If approved, we will organise the requested refund.
If you receive a refund, the cost of return shipping will be deducted from your refund.
LOST PARCELS
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We do not take responsibility for lost parcels (whether the package being sent to the buyer, or back to our HQ for an exchange/return). However, we will work with you to identify where your parcel may have ended up. To minimise the risk of a parcel being lost, we encourage customers to double-check that they have entered the correct address during checkout. If a parcel is lost, it is the buyers responsibility to lodge an investigation through Australia Post on the whereabouts of your parcel. We will provide any information required which we can recover, including tracking number (which you will receive in an order confirmation).
Additional non-returnable items:
- Downloadable software products
Some health and personal care items
- To complete your return, we require a receipt or proof of purchase.
- There are certain situations where only partial refunds are granted (if applicable)
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [Surftrashband@Gmail.com].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
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Unfortunately, we do not accept exchanges. If you would prefer another item, just return the unwanted merch for a refund and place a new order online via our website.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Surftrashband@Gmail.com and we will email you and provide you with the shipping address.
Shipping
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To return your product, you need to email us for the correct shipping address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.